If you’re already receiving IV ketamine or Spravato® treatment and thinking about changing providers, you probably have questions. Will you have to start over? Will your treatment history be reviewed? Can you continue your current plan?
Whether you’re looking for a ketamine clinic closer to home, weekend and evening appointment times, a Spravato provider in New Jersey or New York, or simply a better fit, understanding how a transfer works can make the transition easier.
At Keta Medical Center, we know that switching providers is a big decision. Our goal is to make the process as simple as possible while making sure every patient receives a thorough medical evaluation and ongoing oversight.
Why do patients transfer ketamine treatment?
People switch ketamine or Spravato providers for many reasons. Some have moved and need a clinic closer to home. Others want more convenient scheduling, different insurance options, additional treatment options, or a different level of patient support and medical oversight. Whatever your reason, transferring treatment doesn’t necessarily mean starting from the beginning.
What happens when you first contact Keta Medical Center?
The first step is a conversation with our Patient Intake Team.
During this consultation, we’ll learn about your current treatment, your experience so far, and what you’re looking for in your next phase of care. We’ll answer your questions about treatment options, scheduling, insurance, and locations, and walk you through what transferring your care may involve, including any information or treatment records we may need. You don’t need to have everything figured out before you call us. Our goal is to make the process simple, informative, and comfortable from the start.
Will I have to start ketamine treatment over?
Not necessarily. When you switch providers, our medical team reviews your previous treatment and relevant medical history, then builds a plan around your individual circumstances and clinical evaluation.
Transferring care doesn’t automatically mean continuing the exact same plan. But it also doesn’t mean your past experience is ignored. Your treatment history helps our team understand where you are in your care and what the right next steps may be.
Why is a medical review required?
Ketamine and Spravato® require appropriate medical evaluations and oversight. Before starting at our clinic, every patient speaks to one of our doctors, usually co-founder Dr. Haviva Malina to determine eligibility and whether treatment is appropriate for you and, if so, which type. This may include reviewing:
- Your current and previous medications
- Your medical history
- Your previous ketamine or Spravato treatment
- Your treatment response and history
- Relevant medical records
- Any other information needed for a clinical evaluation
Our goal is to make sure treatment is approached thoughtfully, not simply scheduled.
What types of ketamine treatments does Keta Medical Center offer?
Keta Medical Center offers both IV ketamine infusions and Spravato®. If you’re currently receiving treatment at another clinic, our Intake Team can walk you through the transfer process for either treatment.
Your next steps will be individualized based on factors such as your medical history, previous treatment, current medications, insurance coverage, and clinical evaluation. For Spravato® patients, your current stage of treatment also matters. The transfer process may look different depending on whether you’re completing the initial induction phase or receiving maintenance treatment.
What about scheduling?
Ketamine and Spravato treatment require a regular commitment, so a clinic whose locations and hours fit your life matters.
Keta Medical Center has 9 locations across New York and New Jersey, with appointments available seven days a week, including evenings until 9:30pm on weekdays and 9:15pm on weekends, depending on the location. (The availability of treatment may vary by office depending on our clinical team’s schedule.) When appropriate, patients may also be able to receive treatment at different Keta locations. Our Intake Team can explain current options and help you find what works for you.
Intake team
Liz Nardelli brings over 20 years of marketing, sales, and business development experience to Keta Medical Center, where she serves as Director of Patient Intake. In this role, Liz leads Keta’s intake team and oversees the patient journey from the initial inquiry through the scheduling and onboarding process. She has played an integral role in developing Keta’s intake operations, building a strong patient-centered team, and creating processes designed to make accessing innovative mental health treatments as seamless and supportive as possible.
A Massachusetts native and Merrimack College graduate, Liz began her career with Simon Property Group before serving as Center Director at Sylvan Learning Centers, where her leadership and client-focused approach earned multiple awards. She later directed marketing and business development at Guaranteed Rate, bringing her extensive experience in relationship building, sales, and patient-focused communication to Keta Medical Center.
Drawn to Keta’s innovative treatments and compassionate approach to mental health care, Liz is passionate about helping patients feel informed, supported, and comfortable from their very first conversation with Keta.
Liz lives in Massachusetts with her husband and two children and enjoys event planning, traveling, cooking, and volunteering in her community.
Based in Vermont, Hannah is a dedicated professional who values balance, family, and creativity. When she’s not at work, she enjoys cooking and spending quality time with her three daughters. Passionate about growth and connection, Hannah brings warmth, authenticity, and purpose to everything she does.
Jessica makes sure every Keta Medical Center patient meets their insurance requirements with accuracy and care. She manages the prior authorization process from start to finish,—keeping documents, details, and deadlines on track so treatment can move forward smoothly. With a background in marketing and design, Jessica also lends her creative eye to Keta Medical Center’s visual content and helps keep the team organized behind the scenes. Known for her reliability, attention to detail, and calm approach under pressure, she plays a key role in keeping Keta Medical Center’s administrative systems efficient and patient care uninterrupted.
Ashley brings strong communication skills and a passion for helping others to her role at Keta Medical Center. She guides new patients through the intake process with warmth and professionalism, ensuring every individual feels welcomed, supported, and informed from the very beginning.
As a bilingual team member fluent in English and Spanish, Ashley is dedicated to making the intake experience smooth and accessible for all patients.
Outside of work, she enjoys exploring new restaurants with her family, trying out fun activities around New York City, and getting away to relax at nearby beaches.
Erin Miller is an intake specialist at Keta Medical Center with extensive experience in customer service and medical patient intake. She takes pride in helping patients feel informed and supported, and is always happy to answer questions about our centers and treatment options. Outside of work, Erin enjoys spending time outdoors, being with family, and relaxing with a hot cup of tea.
A graduate of Eastern Connecticut State University, Jamie Tower brings extensive customer service experience to the healthcare field. Passionate about patient care and clear communication, she is dedicated to ensuring every individual who connects with Keta Medical Center has a positive and supportive experience.
Laura Silvestro recently joined Keta Medical Center and brings extensive experience in both customer and sales functions, having worked across various large and small businesses. Her comprehensive skills, particularly in customer service, make her a valuable addition to the intake team. In her free time, Laura enjoys spending time in New Hampshire and on Cape Cod with family and friends.
Lisette is a compassionate and dependable professional who brings focus and care to her role at KETA Medical Center. She skillfully manages patient caseloads while ensuring the lead triage process runs smoothly and accurately. With a supportive, collaborative approach, Lisette helps guide patients with clarity and kindness. Her flexibility and strong commitment to continuity of care contribute to a positive and reassuring intake experience for everyone she supports.
Outside of work, Lisette always has a soundtrack playing—whether she’s staying productive or spending quality time with friends and family.
As a patient intake specialist at Keta Medical Center, Sarah Thorpe truly enjoys connecting with patients and being part of their mental health journey. Helping others take the important first step toward healing is incredibly rewarding for her. Sarah lives in New Hampshire and loves embracing each changing season— whether it’s hiking in the fall, skiing in the winter, or spending sunny days outdoors in the summer.
What information should I have when I call?
You don’t need to have anything, but if you want to come prepared the following items can help streamline the transfer process. Don’t worry if you don’t have every detail in front of you.
- The name of your current or previous treatment provider
- Your recent ketamine or Spravato treatment history
- Current and previous medications
- Insurance information
- Relevant medical records, if available
- Any questions or concerns about continuing treatment
We’ll let you know what additional information may be needed as we go.
Frequently asked questions about transferring ketamine treatment
Can I switch ketamine clinics?
Yes. Patients switch providers for many reasons, including relocation, scheduling needs, insurance changes, or wanting a provider that better fits their needs. A new provider will typically review your treatment history and determine the appropriate next steps.
How do I transfer Spravato treatment to another provider?
You’ll generally need to share information about your current treatment and medical history. Your new provider will review it and determine next steps based on a clinical evaluation. Your current stage, such as induction or maintenance, may also be relevant.
Will I have to start my ketamine treatment over?
Not necessarily. Your treatment history is considered as part of the medical evaluation, but transferring doesn’t guarantee your previous plan will continue exactly as it was. Your new provider will recommend a plan based on your individual circumstances.
What medical records do I need to change ketamine providers?
It varies by patient. Helpful information may include your previous provider’s contact information, treatment history, medication list, dosing information, and relevant medical records. Your new treatment center can tell you exactly what’s needed in your situation.
How do I find a ketamine clinic near me?
Consider:
- Treatment options offered
- Medical oversight
- Clinic locations
- Appointment availability
- Insurance participation
- Patient support
- Experience with your specific treatment
Starting with an intake conversation is a good way to find out whether a clinic fits your needs.
Considering a new ketamine provider?
Transferring treatment can feel overwhelming, especially after you’ve invested so much time and energy in your care. At Keta Medical Center, our Patient Intake Team is here to make it easier. We listen to your questions, explain the process, gather the information our medical team needs, and help you understand what comes next.
You don’t have to make a decision on your first call. Start with a conversation. Call Keta Medical Center or visit our Transfer page to learn more about transferring your care.
